FAQ
Feel free contact us if you still have questions.
When will my order ship?
Yes we do! Please contact us atsales@miashomecollection.com for all wholesale related inquiries.
I signed up for the Welcome Email but didn't receive my promo code
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
I love what I ordered but I need to make a small change. How do I do that?
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What is your return policy?
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I just received my tracking number, but it's not working.
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What if my order arrives damaged?
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What is the wait time for items on the waitlist?
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Do you ship internationally? Or to Hawaii or Alaska?
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Can I cancel or alter my order once I place it?
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Do you offer price adjustments?
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Are all of your candle products scented with essential oils?
All of our skin products are scented and only use natural, plant based products. Our candles are made of a soy & mineral wax blend and fragrance oils for strong, long lasting fragrance. Our diffusers also have fragrance oils in them - That's what make them fill a room so very nicely!
What is the best way to care for my candle?
- Always light your candle for 3-4 hours during the first burn session (until the wax reaches the edges of the vessel) to create an even burn and a long lasting candle.
- To preserve the fragrance, do not burn your candle for more than 5-6 hours at a time.
- Before each burn, trim the wick to 1/8" to avoid black smoke, residue, and tunneling.
- Always remove wick debris before lighting.
- If the wick requires centering, readjust it to the center (only when the candle is unlit).
- Allow the candle to solidify before relighting.
- Always burn on a flat, stable, fireproof surface.
- Never leave a burning candle unattended.
- Do not burn the candle when less than 1/4" of wax remains in the glass.
- Placing a hot candle on a cold surface such as marble or glass can cause the vessel to crack.